Shipping Policy
All Orders Over $40 Ship for FREE!
We work with artisans from around the world to bring you exceptional products that are one of a kind and as unique as the animals we support.
Our products are made to order and will ship directly from the factory which has locations within the United States and in other countries. Most items ship within 5 business days of ordering. Please refer to the product page for specifics.
Our shipping policies are simple:
- Standard shipping within the United States is $4.99, with orders over $40 shipping for FREE
- We process orders for manufacturing within 1 business day. It can take 5-7 days for your items to be finished and shipped to you.
- We do not ship on weekends or national holidays.
This means that delivery time after you place your order for most addresses in the Continental US is 7 to 14 days or less excluding weekends and holidays.
Most shipments require a street address and cannot be shipped to a PO box, APO, or FPO address. (add this if you can't ship USPS)
International orders
We can ship our products to most countries around the globe. Items ship from the nearest warehouse to you.
Shipping costs will be calculated during checkout. Please note that most countries charge import taxes or duties and we do not collect or prepay these costs for you.
Additionally, premium carriers such as UPS, FedEx, and DHL use import brokers for their shipments and there may be an additional brokerage fee that you must pay when your package is delivered.
We are not responsible for any import taxes, duties, VAT, or brokerage fees.
We do not refund shipping or pay for return shipping on any orders returned to us from outside of the United States.
Cancellations
As items are made or customized to match your requests, once production has started we cannot cancel your order. If a problem crops up, please contact us immediately.
